The data you share,
and the care we take.
How Centscape collects, uses, shares, and protects information when you use our website, mobile applications, and related services.
This Privacy Policy explains how ParkCore Inc. doing business as Centscape (“Centscape,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use our website, mobile applications, and related services (collectively, the “Services”). By using the Services, you agree to the practices described here.
Scope
This Privacy Policy applies to information we collect:
- Through the Services and our websites;
- Through communications with you (e.g., email, support tickets);
- From third parties you authorize (e.g., if you link a financial account).
It does not apply to third-party websites, apps, or services that may be linked from the Services. Their privacy practices are governed by their own policies.
Information We Collect
We collect information from three sources: information you provide, information collected automatically, and information from third parties.
A.Information you provide
Depending on how you use the Services, you may provide:
- Account and profile information: name, email, phone number, username, password (stored in hashed/secure form), and preferences.
- Identity verification information (if required): date of birth, address, and government-issued identifier (e.g., SSN or last four digits), and images of identity documents.
- Payment/transfer instructions (if enabled): amounts, schedules, and destination information needed to carry out your instructions.
- Rewards/referrals information: redemption details, referral codes, and information about referrals you send.
- Communications: messages you send to support, survey responses, and feedback.
B.Information collected automatically
When you use the Services, we may automatically collect:
- Device and technical data: device type, operating system, app version, browser type, IP address, language settings, and identifiers (such as mobile advertising identifiers, where permitted).
- Usage data: pages/screens viewed, features used, clicks, time spent, and crash logs.
- Approximate location: inferred from your IP address (not precise GPS unless you explicitly grant permission).
C.Information from third parties (with your authorization)
If you enable certain features, we may receive information from third parties such as:
- Linked Account data: account type, account identifiers (often tokenized), balances, and transaction history from financial institutions via authorized providers.
- Identity/fraud verification results: verification status, risk signals, and related metadata.
- Rewards/merchant fulfillment information: redemption confirmations, gift card status, and related fulfillment metadata.
- Analytics providers: aggregated usage insights and performance metrics.
How We Use Information
We use information for the following purposes:
- Provide and operate the Services: create accounts, maintain your profile, provide savings goals and tracking, and deliver requested functionality.
- Enable feature-specific services: including account linking, identity verification, transfers, and rewards redemption.
- Security and fraud prevention: detect suspicious activity, protect accounts, and enforce our terms.
- Compliance and legal obligations: comply with applicable laws, respond to lawful requests, and maintain required records.
- Customer support: respond to inquiries, troubleshoot issues, and improve support quality.
- Improve and develop the Services: analyze usage, test features, and enhance performance.
- Communications and marketing (where permitted): send service-related notices, updates, and promotional emails. You can opt out of marketing emails at any time.
Your Choices and Controls
You may have the following choices (depending on the Services and your jurisdiction):
- Access and update: you can update certain account information in the app.
- Unlink accounts: if you linked external accounts, you may be able to unlink them through the app or through the applicable third-party method.
- Marketing opt-out: you can opt out of marketing emails by using the unsubscribe link. You may still receive service-related messages (e.g., security, legal, transactional).
- Push notifications: you can manage push notification permissions in your device settings.
- Delete your account: contact us as described in Section 12. We may retain certain information as required by law or for legitimate business purposes.
Data Security
We use administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain information for as long as reasonably necessary to:
- Provide the Services,
- Comply with legal and regulatory obligations,
- Resolve disputes,
- Enforce agreements,
- And protect against fraud and abuse.
Retention periods may vary depending on the type of information and whether you use regulated or partner-provided features (e.g., transfers or identity verification), which may require longer retention.
Children's Privacy
The Services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps.
U.S. State Privacy Rights (California and Similar Laws)
Depending on where you live, you may have rights such as:
- The right to know/access certain information we collect and share,
- The right to delete certain information,
- The right to correct inaccurate information,
- The right to opt out of certain disclosures considered "sale" or "sharing" under some state laws,
- The right to non-discrimination for exercising privacy rights.
California notice
For California residents, categories of personal information we may collect include identifiers (name, email), internet/network activity (usage logs), device information, and—if you enable certain features—financial account data and identity verification information.
How to exercise your rights: contact us as described in Section 12. We may need to verify your identity before fulfilling requests. You may also designate an authorized agent where permitted by law.
International Users
If you access the Services from outside the United States, your information may be processed and stored in the United States and other locations where we or our service providers operate. Those locations may have different data protection laws than your jurisdiction.
Contact Us
If you have questions or want to exercise privacy rights, contact us:
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If changes are material, we will provide notice as required by law. The “Last Updated” date indicates when this Privacy Policy was last revised.